To ensure robust data security, the IMDS system requires Multi-Factor Authentication (MFA).
In addition to a User ID and Password, users must enter a 6-digit One-Time Password (OTP) generated via an authenticator app to access the system.
While this measure significantly enhances security, users may encounter login difficulties after changing devices or accidentally deleting the authenticator app.
This guide outlines the procedures for initial MFA setup and MFA account recovery.
Part 1. MFA Registration & Login Process
To use the OTP function, a dedicated authenticator app must be installed on your mobile device.
We recommend using one of the following authenticator applications:
Google Authenticator
Microsoft Authenticator
FreeOTP
Scenario A: Initial Setup or Post-Reset (Registration)
Applicable when logging in for the first time or immediately after an MFA reset.
Enter your User ID and Password on the IMDS login page.
A QR code will appear on the screen.
Open your authenticator app on your mobile device.
Select the Add Account (+) option and choose “Scan QR code.”
Scan the QR code displayed on your PC monitor.
Enter the 6-digit code generated by the app into the IMDS system to complete the registration.
Scenario B: Standard Login
Applicable for routine access after registration.
Enter your User ID and Password.
Open the authenticator app on your mobile device.
Check the valid 6-digit code associated with your IMDS account.
Enter the code into the verification field to log in.
Part 2. MFA Reset Procedures
If you have replaced your mobile device or deleted the authenticator app,
you must reset your MFA settings in order to register a new device.
Method 1: Internal Reset (via Company administrator)
If you know who your company administrators are, you can directly ask them to reset your MFA.
This is the fastest method.
Path: Administration > User > Select User ID > Click [Reset MFA]
Method 2: External Reset (via Service Center)
If you are the company administrator or do not know who your company administrators are, you must contact the official IMDS Service Center.
FAQ (Frequently Asked Questions)
Q1. Can multiple team members share a single User ID?
A. No. According to the IMDS Terms of Use, accounts are strictly personal (one account per person).
Sharing credentials is a violation of IMDS security policies and terms of use.
Q2. What should I enter for the “Device Name” during setup?
A. You may enter any descriptive name.
This field is solely for your reference to identify the connected device and does not affect system functionality.
To ensure robust data security, the IMDS system requires Multi-Factor Authentication (MFA).
In addition to a User ID and Password, users must enter a 6-digit One-Time Password (OTP) generated via an authenticator app to access the system.
While this measure significantly enhances security, users may encounter login difficulties after changing devices or accidentally deleting the authenticator app.
This guide outlines the procedures for initial MFA setup and MFA account recovery.
Part 1. MFA Registration & Login Process
To use the OTP function, a dedicated authenticator app must be installed on your mobile device.
We recommend using one of the following authenticator applications:
Google Authenticator
Microsoft Authenticator
FreeOTP
Scenario A: Initial Setup or Post-Reset (Registration)
Applicable when logging in for the first time or immediately after an MFA reset.
Enter your User ID and Password on the IMDS login page.
A QR code will appear on the screen.
Open your authenticator app on your mobile device.
Select the Add Account (+) option and choose “Scan QR code.”
Scan the QR code displayed on your PC monitor.
Enter the 6-digit code generated by the app into the IMDS system to complete the registration.
Scenario B: Standard Login
Applicable for routine access after registration.
Enter your User ID and Password.
Open the authenticator app on your mobile device.
Check the valid 6-digit code associated with your IMDS account.
Enter the code into the verification field to log in.
Part 2. MFA Reset Procedures
If you have replaced your mobile device or deleted the authenticator app,
you must reset your MFA settings in order to register a new device.
Method 1: Internal Reset (via Company administrator)
If you know who your company administrators are, you can directly ask them to reset your MFA.
This is the fastest method.
Path: Administration > User > Select User ID > Click [Reset MFA]
Method 2: External Reset (via Service Center)
If you are the company administrator or do not know who your company administrators are, you must contact the official IMDS Service Center.
Contact Information(Link): IMDS Service Centers
FAQ (Frequently Asked Questions)
Q1. Can multiple team members share a single User ID?
A. No. According to the IMDS Terms of Use, accounts are strictly personal (one account per person).
Sharing credentials is a violation of IMDS security policies and terms of use.
Q2. What should I enter for the “Device Name” during setup?
A. You may enter any descriptive name.
This field is solely for your reference to identify the connected device and does not affect system functionality.